This notice explains how we collect and process user data through the Send.icu platform and website (“Platform”), operated by eCommerce Services B.V. (“eCommerce Services”, “we”, “us”, or “our”).

Committed to protecting your privacy, we ensure responsible handling of your data.

Registered Address: Waddenring 207, 2993 VC, Barendrecht.
Contact Email: support@store.icu

Please note, this privacy notice covers our role as a data controller for activities related to your account, website information collection, and marketing efforts.

Table of Contents:

  1. Information We Collect
  2. Third-Party Access to Information
  3. Your Rights
  4. Security of Information
  5. Changes to This Notice

Information We Collect:

  • Demo Registration: Before creating an account, you can schedule a free platform demonstration, providing first name, last name, company name, email address, and phone number.
  • Account Setup: To use platform features, we require first and last name, email address, account password, country, address, and company affiliation. WhatsApp automation involves connecting your account via QR code scan.
  • Platform Functionality: Manage and automate WhatsApp communications, storing and processing message data including dates, recipients, and content.
  • Payments: Subscription payments can be managed through your account settings, with automatic billing until cancellation.
  • Technical Support: Support requests via the website’s chat widget are used for assistance, platform improvements, and marketing analysis.

Third-Party Access to Information: We use third-party providers for analytics, email notifications, technical support, hosting at Hetzner (Germany), advertisements, forms, integrations, and webinars. These providers process personal data strictly according to our instructions.

Your Rights: You have GDPR rights regarding your personal data, including the rights to object, access, rectify, restrict processing, and request deletion.

Security of Information: We implement measures to protect your data from unauthorized access, modification, or distribution. Access is restricted to authorized personnel only.

Use of Cookies: Our platform uses cookies for enhanced user experience. Essential cookies are necessary for site functionality, while performance and functionality cookies help improve our services.

Consent: By using our platform, you consent to our use of cookies as described. You can manage cookie preferences through your browser settings.

Changes to This Notice: We may update this notice periodically. Check this page for updates; significant changes will be announced.